Wi-Fi issues are one of the most common problems faced at the helpdesk. This guide walks through the essential steps every Tier 1 support technician should follow when troubleshooting Wi-Fi problems from asking the right questions, checking router status, and verifying device settings, to running basic network commands and knowing when to escalate. Whether you’re new to IT support or brushing up on your basics, this guide will help you resolve user issues faster and more confidently. 

Wi-Fi Troubleshooting Basics: A Step-by-Step Guide for Tier 1 Helpdesk