This project showcases a step-by-step approach to diagnosing and resolving common OneDrive issues encountered in a Tier 1 helpdesk environment. From identifying sync errors and verifying sign-in credentials to checking storage limits and restarting the client or workstation, it demonstrates practical troubleshooting techniques, documentation best practices, and escalation strategies. The focus is on systematic problem-solving and ensuring users regain access to their files efficiently. 

Troubleshooting Guide for OneDrive