In my AD lab environment, I built a mini-project around one of the most common helpdesk issues: printers refusing to print because of a stuck job. I simulated this by creating a jammed queue and then cleared it by stopping the print spooler service, deleting the job, and restarting the service. While simple, it’s exactly the kind of fix that keeps users productive and highlights the problem-solving side of Tier 1 support.

Clearing Stuck Print Jobs in the Queue